Eurostars Hacienda Vista Real Hotel Playa del Carmen, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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About the Hotel

Paseo Chichen Itza, Ret. 3 Lotes 12 Y 13 Vi. Pakal, Playa del Carmen, Mexico, 77710

Eurostars Hacienda Vista Real is a 5-star resort in Playacar's exclusive district, surrounded by lakes, tropical gardens and golf courses. The 77-room Mexican hacienda-style property features Italian marble interiors, authentic Mexican artwork, and a Hard Rock Golf Club access.

Spacious Mexican-Style Accommodations

Rooms at Eurostars range from 247.5 ft² Junior Suites to 968.5 ft² Family Rooms, featuring Italian marble finishes and Mexican artists' oil paintings. Deluxe and Premium rooms offer golf course views, while Suite categories include fully-equipped kitchens and private terraces.

Authentic Mexican Dining

The poolside restaurant specializes in traditional Mexican cuisine, serving fajitas, guacamole, and chilaquiles. Breakfast buffet operates from 7:15 AM to 11:00 AM, with lunch service from 12:30 PM to 3:00 PM.

Golf Course Facilities

The Eurostars Hacienda Vista Real provides 18-hole golf access at Hard Rock Golf Club, complete with practice areas, shared carts, and equipment services. The course, designed by Robert von Hagge, integrates Mayan ruins and Caribbean scenery.

Strategic Riviera Location

Located 5 minutes by car from Playa del Carmen's center and 34 miles from Cancún International Airport. The property sits 15 minutes' walking distance from Cozumel ferry pier and provides access to Xcaret Eco-Theme Park within 15 minutes' drive.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe King Room

Max:

2 persons

250 sq. feet

Bed options:

1 Double bed

Air conditioning

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Premium Double Room

Max:

2 persons

680 sq. feet

Bed options:

2 Double beds

Air conditioning

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Family Room

Max:

3 persons

680 sq. feet

Bed options:

2 Double beds

Air conditioning

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Getting around

Available transportation options

City Center

Playa del Carmen 1.0 mi

Airports

Aeropuerto de Playa del Carmen (PCM)5000 ft

Cancun (CUN) 36.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Free parking

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Smoke detectors
Fire extinguishers

Sports & Fitness

Golf course

Services

Paid airport shuttle
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance

Spa & Leisure

Outdoor swimming pool
Sun loungers
Sun terrace
Garden area

Room features

Air conditioning
Soundproofed rooms
Terrace
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Location

Paseo Chichen Itza, Ret. 3 Lotes 12 Y 13 Vi. Pakal, Playa del Carmen, Mexico, 77710

Map view

Paseo Chichen Itza, Ret. 3 Lotes 12 Y 13 Vi. Pakal, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

1.6 mi

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

3.3 mi

Zona Arqueologica Playa del Carmen

2600 ft

Av. Benito Juárez

Los Fundadores Park

1.3 mi

Disabled-friendly beach

1.3 mi

Store

Centro Maya

1.4 mi

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

1.1 mi

Calle Carretera Federal 109

Cenote Carwash

1.1 mi

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

4300 ft

Carretera 109

Cenote Calavera

1.0 mi

Avenue With 14 Street 5a Downtown

Corazon de Mexico

4600 ft

5ta Avenida

Galeria de Arte 5ta Avenida

4800 ft

Mall

Playacar Center Shopping Mall

2700 ft

Beach

Playacar Beach

1.8 mi

5th Avenue 4th and 6th Streets

Sun Jaguar

5000 ft

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

4000 ft

Mall

Paseo del Carmen Shopping Mall

3800 ft

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

4100 ft

Parks

Xel-Ha Park

4300 ft

Museums

3D Museum of Wonders

1.5 mi

Museums

Museo Frida Kahlo Playa Del Carmen

1.6 mi

Church

Nuestra Senora del Carmen Catholic Church

1.6 mi

Night club

Coco Bongo

1.7 mi

Playacar

Xaman Ha Ruins

1.1 mi

Parks

Parque La Ceiba

1.7 mi

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

1.3 mi

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

1.7 mi

Nearby

Maya ruins

1000 ft

Golf Course

Campo de Golf Playacar

1400 ft

Playacar

Ruinas Mayas

1900 ft

Restaurants

LABRIOCHE de Playa

1800 ft

Paseo Xaman - Ha 12 Playacar

Dona Aurelia sabores Mexicanos

1700 ft

Mza 16 Paseo Xaman Ha Lt 16 Loc. 7 Plaza Maya Pakal Playa Car Fase 2

Mamma Mia

1500 ft

Paseo Xaman Ha - Mz16 Lt16 Plaza Pakal

Casa Sofia Playa del Carmen

1.1 mi

Avenida Aviacion Plaza Paseo Coba entre Carretera federal y Av. 15

Lara & Luca

1.2 mi

Av Aviacion between Carr Federal and 15Av S

Blucacao

1.4 mi

Av. 10 Mza. 64 Lote 8 local 1 Xaman-Ha Solidaridad

Buenerrimo

3700 ft

Ave. Paseo Tulum Local 17

La Parroquia de Veracruz

5000 ft

Av. Balamkanche mz 30 lt 4 sn

Peninsula Eatery & Bicycle Boutique

5100 ft

Av. Balamkanche locales 9-10 1st floor Plaza Cityexpress Playacar

The Public Place

4600 ft

Plaza Paseo Coba Local 210

Sundowner

4500 ft

Av. Aviacion Playacar Fase 2 Plaza Coba

La Vaqueria

4100 ft

Paseo Xaman-Ha

Reviews and Ratings

Feedback from previous guests about their experience.

86%

enjoyed the hotel and would happily return

8.6/10

Great

Rooms

7.8

Location

7.4

Service

7.2

Dining

7.0

Karl

United States of America, March 2025

5.4/10

My stay at Eurostars Hacienda Vista Real was enjoyable, offering a quiet atmosphere and spacious suites. The location, while a bit remote and not directly on the beach, allowed for peaceful relaxation away from the hustle of Playa del Carmen. However, some amenities were lacking, like the cleanliness of the pool and the absence of food service after 4 PM, which were disappointing.

Rooms

8.0

The suite I stayed in was large and comfortable, featuring two spacious bedrooms and balconies overlooking the pool area. However, the absence of one TV in the living area and some cleanliness issues with kitchenware were concerns.

Service

7.0

The staff were friendly and helpful throughout my stay, always ensuring I was attended to. However, improvements could be made in overall hotel maintenance.

Location

6.0

While the hotel is located on a golf course in a secure area, it was somewhat difficult to access and not in an ideal place for spontaneous outings. It was a 20-minute walk to downtown Playa, and taxis are affordable but add to the travel time.

Dining

6.0

Breakfast was enjoyable with plenty of fresh fruit options. However, the lack of food service after 4 PM was inconvenient, forcing me to plan meals carefully.

Facilities

5.0

The pool area was beautiful, but not cleaned daily, leading to an unkempt appearance. The hotel had various amenities, but not all were operational during my visit.

Steven

United States of America, December 2024

6.4/10

I had a wonderful stay at Eurostars Hacienda Vista Real. The hotel features a charming, authentic atmosphere and is surrounded by stunning tropical gardens, creating a peaceful retreat. However, I experienced issues with the cleanliness of the kitchen in my suite and some inefficiencies in service that might be improved. Overall, it was a lovely experience, especially for those looking for tranquility away from the bustling downtown Playa del Carmen.

Rooms

8.0

My ambassador suite was spacious and beautifully decorated, though the kitchen could have been cleaner and better stocked. The beds were firm but comfortable, and the shower was spacious with plenty of hot water.

Service

7.0

While the staff was generally friendly and accommodating, I did find some inefficiencies in the service, particularly at check-in and during meal times when tables were left unclean.

Location

9.0

The hotel is in a safe, luxurious area within Playacar, just a short distance from downtown Playa del Carmen. The quiet surroundings made for a relaxing atmosphere.

Dining

7.0

The breakfast buffet was a good surprise, with a variety of fresh options. However, other dining choices were limited, and lunch or dinner options within the hotel were lacking.

Facilities

6.0

The hotel's grounds are well-maintained, and the overall ambiance is calming. Although the pool area is lovely, its cleanliness could be improved.

Justin

United States of America, December 2024

5.6/10

During my stay at Eurostars Hacienda Vista Real, I encountered a mix of experiences. The location was peaceful and offered a beautiful setting, but the service and accommodations fell short of expectations. While I appreciated the friendly staff at the restaurant who worked hard, issues with my room and amenities left me disappointed.

Rooms

5.0

The room was quaint but felt rundown and lacked proper maintenance. I faced several issues like mold stains in the bathroom and poor water temperature.

Service

5.0

The check-in process was remarkably long and frustrating, and I encountered multiple problems with service quality that were not addressed.

Location

7.0

The hotel is situated in a quiet area of Playacar, which is nice if you're looking to escape the busyness of Playa del Carmen.

Dining

6.0

Breakfast was decent, though it lacked variety, and I did appreciate the hardworking staff who managed to keep things running despite being understaffed.

Facilities

5.0

The WiFi was unreliable and the pool was small compared to other resorts I've visited, but I did enjoy the spa facilities during my stay.

Marty

United States of America, December 2024

5.6/10

My stay at Eurostars Hacienda Vista Real was quite pleasant overall, though it did have a few hiccups. The hotel's architecture and decor are charming, creating a lovely atmosphere. The complimentary breakfast was a highlight, while the location made it convenient to access Playa del Carmen's attractions. However, I did experience a delay during check-in which affected my overall impression.

Rooms

9.0

The rooms were spacious and immaculately clean, with high ceilings adding an elegant touch. The comfortable bed made for restful nights.

Service

7.0

While the service was generally friendly, I found the check-in process to be a bit slow. However, the staff was accommodating and willing to help when I needed assistance.

Location

8.0

The location is fantastic, nestled in a quiet area yet just a short walk from the vibrant 5th Avenue. It offered a good balance of privacy and convenience.

Dining

9.0

The complimentary breakfast was excellent with a variety of options. I particularly enjoyed the freshly prepared hot dishes and the selection of fruits.

Facilities

8.0

The hotel offers nice facilities, including a peaceful pool area, though I did notice it could use more regular cleaning.

Walter

United States of America, November 2024

5.4/10

My stay at Eurostars Hacienda Vista Real was a good escape, filled with stunning views and a beautifully tranquil atmosphere. The staff were exceptionally friendly and attentive, making my experience genuinely enjoyable. However, the location is a bit removed from the beach and some amenities seemed underdeveloped, impacting convenience. Overall, it’s a perfect getaway for those seeking a peaceful retreat rather than a party atmosphere.

Rooms

9.0

The room I stayed in was very nice, with a comfortable bed and a lovely bathroom. Everything was clean and well-maintained, contributing to a cozy atmosphere during my stay.

Service

10.0

The service here was excellent, with the staff always friendly and helpful. Juan at the front desk made a significant impact with his advice on nearby attractions and ensuring I had everything I needed.

Location

7.0

Located in a residential area called Playacar, it offered a peaceful environment away from the noise of downtown Playa del Carmen. While it was a bit far from the beach, I appreciated the tranquility it provided.

Dining

7.0

The breakfast was solid, featuring a range of Mexican dishes and fresh fruit. However, I found the options a bit limited for my taste, especially if you prefer a wider variety.

Facilities

6.0

While the grounds were beautiful with lovely views of a nearby lake and golf course, I noticed that some facilities, like the pool, weren't ideally designed for families. The amenities could definitely use some upgrades.

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